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TOPIC: Owners Gripes about service

RE:Owners Gripes about service 28 May 2005 22:38 #16

  • calshoer
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If I am on concrete or rubber mats I sweep. I carry a little bitty broom in case the barn hasn't supplied one
(barn ownere take note..if the tools are right there the farriers will probaly use them)
If I am on dirt I usethe magnet and then rake, but only IF the barn has a rake in the aisle somewhere. If no rake, I at least pick up the nails with the magnet. I don't have room in the truck to carry a rake.
Patty
Patty Stiller CNBF,CLS
www.hoofcareonline.com
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RE:Owners Gripes about service 31 May 2005 11:21 #17

frustrated wrote:
I'm a owner, but I just couldn't resist this one. I try to clean up the shoeing area before the shoer comes, but I really don't care if they clean up. Mainly because I am just glad that they came to my place instead of me hauling half way around the state to get them done. I would rather them listen to my concerns about the horse than worring about how they left the work area. I don't have that great of a barn though, I'm sure if I had some really fancy barn I might think different.

I wish more horse owners had your attitude. I don't know how many times I have tried to get the owner to be part of figureing things out and part of the solution, most of the time it is like pulling teeth. The most important part of the job is figureing things out and it helps a lot when the rider, trainer and owner can tell you what they see and feel.
Phil Armitage, CF
AFA member 7480

"Anyone who proposes to do good must not expect people to roll stones out of his way, but must accept his lot calmly if they even roll a few more upon it." Albert Schweitzer
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RE:Owners Gripes about service 18 Jun 2005 19:59 #18

Red Amor wrote:
cleaning up goes without saying
on the other side

I once had an owner fetch horse for me out of a nice clean paddock but the gate way they were going to bring horse was a bog , the horses were fed there the drinking trough was there constantly over flowing
there was another gate about twenty yards away that was cleaner
I asked it they wouldnt mind useing that one , and was told bugger that Im not walking all that way

SO.K no worries ;)
when owner was handed a rag to clean up ankle high mud from horse I was told in no uncertain terms that it wasnt their job

SO;K no worries ;)

I cleaned up the horse and then started work ,a shoeing all around

I handed the owner the bill and they began to vomit experlatives everywhere

the was a $25.oo exess on the bill for grooming fees SO'K NO WORRIES ;)

so how do you blokes treat this type of situation
Hi,
I admire you for having the guts to do it, I would like to know the next chapter of the story though, if you have kept the account or not.
IMHO on the other hand, we are providing farriery services to customers, which does not include spending time on cleaning up. I do get rid of the clippings underneath my feet and of course if there is a wheelbarrow standing there just beside I dont mind shoving it in, but my best clients- who understand that to deliver the best service regarding their horses feet I need good footing underneath- are standing there with a broom in hand and immediately pull away the clippings after every single hoof trimmed. I do not wring the nails, i just turn the tips of nails and when I cut them off finishing I catch the tips in my hand and drop them into the bottom of my box. No flat tires, no nails in the frogs, everybody happy.
I think presenting a horse with muddy feet to the farrier is like going to see your dentist with the rests of your last meal in the mouth.
:D
B.
"And we know that all things work together for good to them that love God" Rom.8 (28)
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RE:Owners Gripes about service 19 Jun 2005 00:58 #19

  • Red Amor
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I have a magnet I use to pick up nails and ring offs with and Ill sweep up during and after

I lost the account I was too expencive without the rude charge added anyway
SO'K
Some people appreaciate the efort you'll put in to your job and its presentation ,and how you leave the work area
some never will , but you have a choise as to wheather you stay with them or walk
someone on these boards had a great saying , if you dont like a situation charge them untill you feel good about it , :) bloody bewdy I thought he he he
Mark Anthony Amor
If we want anymore excrement like that outta you we'll squeese ya head :eek:
Mind how ya go now ;)
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RE:Owners Gripes about service 19 Jun 2005 02:00 #20

  • Derin Foor
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Red Amor wrote:
someone on these boards had a great saying , if you dont like a situation charge them untill you feel good about it , :) bloody bewdy I thought he he he

C.E.T.Y.L.T (charge them til you like them)....Scott Chaney's advice...and damn good advice I must say

Scott, where ya been?!?!?

has worked for me lately :)

Derin
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RE:Owners Gripes about service 19 Jun 2005 09:17 #21

I wonder how nicely I should treat my solicitor, that would stop him chargeng ME a fortune... :D I can only hope his daughter will want a horse one day ;)
B.B.
"And we know that all things work together for good to them that love God" Rom.8 (28)
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