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TOPIC: Owners Gripes about service

Owners Gripes about service 26 May 2005 13:25 #1

Was perusing a thread re: poor service on another board. Amongst the typical complaints about not showing up, hitting horses, poor quality of work was one that suprized me.

There seemed to be quite a few owners who's hot button was that the farrier did not sweep the aisle upon completion of the work. I do run a magnet around to get all the wrung off nail tips out of the aisle so that the owner can just sweep the hoof trimmings and dirt that was picked out of the hoof out the barn door but I have never made it a business practice to take the time to clean the aisle. Usually the owner will do a quick sweep whilst I write up the invoice.

Just curious as to if I am missing the boat here.
George Spear
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".....and I said to the horse: Trust no man in whose eyes you do not see yourself reflected as an equal."
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RE:Owners Gripes about service 26 May 2005 14:58 #2

  • Gary_Miller
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George, if a carpenter of plumber came to your house and did some work you would expect them to clean up after themselves.

Why is this job any diffrent?

I think it shows true prefessionalizm when you cleanup after yourself. Even if the barn owner say it ok you should still sweep up and put the trash in the trash can not out the barn door.

Gary
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RE:Owners Gripes about service 26 May 2005 15:58 #3

I always try to leave the barn cleaner than it was when I got there. If I can't sweep up and throw out the trimmings then at least I sweep it all into a pile. This is a service and I'm not in the business of creating messes for other people to clean up. not to mention that I sweep quite often anyway while I'm working, I hate it when my box won't roll over the trimmings or you pick up a freshly trimmed foot to check shoe fit or something and it's covered in dirt and trimmings. Normally I carry a broom in my truck just in case I can't find one in the barn. But that's just what I do, if you don't feel like you need to sweep, and your clients don't seem to mind, then don't sweep. That's the way I see it.
Dave
"Everybody is ignorant, only on different subjects." Will Rogers

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RE:Owners Gripes about service 26 May 2005 16:30 #4

I feel its a service business, It just never occured to me to sweep. I suppose because the guys I apprenticed with didn't do it. Theres lots of things I do that my mentors did not do and I will toss a broom on the truck before I head out tomorrow.
George Spear
CNBBT, CNBF, CLS


".....and I said to the horse: Trust no man in whose eyes you do not see yourself reflected as an equal."
Don Vincenzo Giobbe
CA. 1700

"What people do not appreciate is that every time a horse submits to...
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RE:Owners Gripes about service 26 May 2005 16:46 #5

  • Peggy Dolan
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I sweep and run my magnet. I try to leave it cleaner than when I got there. I shoe at a couple of public stables, and if I'm the last shoer in the shoeing shed for the day, I'll hose it down too. It's not for any other reason then my compulsive, obsessive disorder. Sometimes I sweep while I'm working on a horse to give my back a break, but I tell the owner it's because I like a clean work environment and it keeps the flies down :rolleyes:
I'm not the world's greatest shoer, but I can clean with the best of them :D
I try to take one day at a time -- but sometimes several days attack me at once.
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RE:Owners Gripes about service 26 May 2005 18:33 #6

I agree w/ Peggy on that one. Keep the work enviroment clean, give the back a rest and chug down some much needed water. Very professional IMO.
Chris Clark

"No hour of life is wasted that is spent in the saddle."
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RE:Owners Gripes about service 27 May 2005 05:00 #7

Cleaning up reasoning:

I carry a magnet, broom and a small stall fork the the truck. I run a magnet and sweep up.

1. Gives my back a break.
2. Keeps the flys down.
3. Box won't roll over the trimmings very easy.
4. Keeps freshly trimmed foot free of dirt and trimmings, and fresh manure. Less time cleaning the foot off. Better for your tools.
6. Dogs go to the trim pile and not under the horse while I'm working
(If I must put up with a surprise guest.)
(Tell the owners not to let the dog in the house later because it could probably give it back to them. That seems to be a good motivator to confine the dogs.)
5. Leave the barn cleaner than it was when I got there.

Mom always said, "If you make a mess, clean it up; even when I'm not looking."

Sometimes I get help while writing a invoice, etc. too; but I make sure the task is done or getting done when I get paid and leave.

Anybody add more reasons/tips as to why it would be good to clean up as you go/before you leave?

Julie :-)
Julie Plaster
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RE:Owners Gripes about service 27 May 2005 07:13 #8

  • Red Amor
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cleaning up goes without saying
on the other side

I once had an owner fetch horse for me out of a nice clean paddock but the gate way they were going to bring horse was a bog , the horses were fed there the drinking trough was there constantly over flowing
there was another gate about twenty yards away that was cleaner
I asked it they wouldnt mind useing that one , and was told bugger that Im not walking all that way

SO.K no worries ;)
when owner was handed a rag to clean up ankle high mud from horse I was told in no uncertain terms that it wasnt their job

SO;K no worries ;)

I cleaned up the horse and then started work ,a shoeing all around

I handed the owner the bill and they began to vomit experlatives everywhere

the was a $25.oo exess on the bill for grooming fees SO'K NO WORRIES ;)

so how do you blokes treat this type of situation
Mark Anthony Amor
If we want anymore excrement like that outta you we'll squeese ya head :eek:
Mind how ya go now ;)
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RE:Owners Gripes about service 27 May 2005 12:05 #9

I always clean up and I have a magnet. One barn told me that I was the only one who cleaned up after I am done. I think it is the right thing to do. I put hoof clippings with nails in the trash and I put the manure in the pile. Those little nail tips can cause problems. As Red says, mind as you go now.

Red, I don't charge for grooming the horse, but I should. I do not like getting under a wet muddy horse, so I will spend the time cleaning them off and I am a pretty good groom!!!! Horses like it to, builds a bond with them, so that is also a trade off. It does take time and can fall under the catagory of training on some horses.

Hey Red, what does the qoute "Mind as you go" mean? Does it mean to behave yourself as you go through life?
Phil Armitage, CF
AFA member 7480

"Anyone who proposes to do good must not expect people to roll stones out of his way, but must accept his lot calmly if they even roll a few more upon it." Albert Schweitzer
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RE:Owners Gripes about service 27 May 2005 18:39 #10

  • Donnie Walker
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I have a services to be rendered brochure that I give each new client. It states that if the work area is clean upon arrival it will be clean when I leave and that a $5.00 per foot fee will be charged on each foot that has to have mud removed. I never have had to charge this fee because they have all been made aware of the possibility. The work area is always clean when I arrive.
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RE:Owners Gripes about service 27 May 2005 21:46 #11

  • Red Amor
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Gday Phil
Mind how you go = be carefull , polite respectfull helpfull safe trip my friend while on your way
so yeah yourve pritty well got it right Phil mate

at least thats how I read it when nice folk say it to me and others
Mark Anthony Amor
If we want anymore excrement like that outta you we'll squeese ya head :eek:
Mind how ya go now ;)
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RE:Owners Gripes about service 27 May 2005 21:46 #12

  • solidrockshoer
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I'm a owner, but I just couldn't resist this one. I try to clean up the shoeing area before the shoer comes, but I really don't care if they clean up. Mainly because I am just glad that they came to my place instead of me hauling half way around the state to get them done. I would rather them listen to my concerns about the horse than worring about how they left the work area. I don't have that great of a barn though, I'm sure if I had some really fancy barn I might think different.
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RE:Owners Gripes about service 28 May 2005 00:36 #13

  • Derin Foor
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This is my thinking:

If it's clean when I get there, it'll be clean when I leave......the LEAST they can do is provide a broom...otherwise I figure it never gets swept anyway

I like to sweep up as I go for all of the reasons mentioned earlier.....also I think that if I get it into a pile, someone else can decide what to do with it from there (I'm not the garbage man too)

as far as muddy feet go, when I start to think I am shoeing hogs instead of horses, I refer them to someone else.....mud happens but it can be prevented to a certain extent if the owner cares about the job

Derin
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RE:Owners Gripes about service 28 May 2005 00:57 #14

  • Red Amor
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It might be that your shoein for hogs , with horses , he he just kiddin

all comes down to respect , if your getting it , give it back
If your not try to create some by giveing it and showing it
If it doesent eventually come back and dosent look like it ever will walk away
But it your not happy about something you , i, we should just politely bring it up with the client and they should be able to do the same with you , with out haveing their head bitten off

If you cant, either of you do this
what are you doing there , I supose is the next question
Mark Anthony Amor
If we want anymore excrement like that outta you we'll squeese ya head :eek:
Mind how ya go now ;)
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RE:Owners Gripes about service 28 May 2005 04:02 #15

  • Ben-Sturman
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I think there should have been a fourth choice, sometimes, because it depends on the customer. I have some that I sweep or rake up everything and others that insist I leave it alone and they will do it because they don't feel it's my job. I just do things the way the individual customer wants them done. I do have a magnet to run over the ground but don't have to very often because I wring off the nail tips, catch them and throw them in the tray of my tool box. Usually I use it to clean up after another farrier who just dropped them for years before. The other way is to just let the dogs clean it all up. I have place where the dogs clean it up almost faster than I can cut it, but they all stay back until I move to the anvil, or they get nothing. I'm very careful having them around and make sure they stay away, but they clean better than a shop vac.

Ben
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