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TOPIC: Farriers not showing up

Farriers not showing up 07 Aug 2006 05:55 #1

In my area farriers have a reputation for being late or not showing up at all. The owners deal with it and seem to be loyal to these farriers. I keep getting calls from owners saying they can't get a hold of their farrier or their farrier missed another scheduled appointment and their horses are way overdue. I used to take on these owners horses, but I got sick of making a schedule only to have the owners call back right before our appointment and say their farrier showed up out of the blue. The owners make all kinds of excuses for them and believe it is because they are very busy and they are great farriers. I have seen the work of just about all the farriers in my area and there is only one that I would call good and he keeps appointments. All the other shoeing around here is plain pointy toed keg shoes with kicked in heels (**** work) from supposedly too busy farriers.
So why can't these guys keep an appointment?
I think the most common reasons these guys can't keep appointments is because:
They are hungover
Can't keep inventory( the usual three sizes of plain keg shoes)
Overbooked because they don't know how to schedule
They know the owner will be there when they do decide to show up

Most of the owners don't get return calls for days. I don't understand the loyalty from good horse owners with good horses.
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RE:Farriers not showing up 07 Aug 2006 09:09 #2

  • smitty88
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Frisco if your doing better work than these guys
it wil always get you ahead at the end of the day

some horse owners wouldent know if there horse had
4 shoes on or 2

never mind a good solid job
they wil see the light soon enough

if there work is bad as you say the reason there busy
is they are working cheap

the owners like this
but good work wil eventualy over ride this
Smitty88
John Mc Loughlin
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RE:Farriers not showing up 07 Aug 2006 21:51 #3

  • tbloomer
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This past Friday I booked an appointment with a new customer. The appointment was for tomorrow (tuesday) morning. She said that it had been 10 weeks since she had seen her farrier. He wasn't returning her calls. Said she really liked the guy and that her horses were only sore for a few days after he shod them. :confused:

Saturday morning I get a call cancelling my appointment. She said her farrier showed up this morning whist she was out shopping and by the time she got home he was almost finished shoeing her horses. I asked her if she had an appointment. No, she didn't have an appointment. So why didn't you have him arrested for tresspassing?

She told me that she made it clear to him that she would no longer be using his services after he finished with her horses and she paid the bill. She made an appointment with me for 6 weeks following . . . I can't wait to se her reaction to my prices. Not that my prices are outrageous, but I've found that the least reliable and least competant farriers tend to also have the lowest prices.

The customer who referred her to me just switched boarding stables to a less expensive facility - so she could afford to keep me as her farrier. The boarding facility where she was keeping her horse just raised their boarding fees so that they could afford to keep me as their farrier.

A few years ago one of my customers asked me how I was able to build up a full time clientele so quickly. My answer, "Just showing up and returning telephone calls."
Tom Bloomer
http://blackburnforge.com
302-222-6404


Here's the deal. I'm trying to keep it simple.
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