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TOPIC: How to deal with another not-so-nice "farrier"

RE:How to deal with another not-so-nice "farrier" 11 May 2006 13:02 #16

  • tbloomer
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1. Set your prices higher than your competition - high enough that people complain about how expensive you are. NEVER apoligize for how much you charge. NEVER dicker on price or offer a discount.
2. Be more reliable than your competition. Provide better service. Deliver higher quality. Return telephone calls within 24 hours. Replace lost shoes ASAP <48 hours. DELIVER HIGHER VALUE EVEN IF YOU CAN'T DELIVER MORE EXPERIENCE.
3. Get involved with your local farrier association. Network with other farriers who are involved with continuing education. When you run into a problem that is beyond your experience, bring in a more experienced farrier as a consultant. This makes you look good because you have "connections."
4. When you get calls from new customers who don't like your prices, refer them to your competition. Usually cheap, unreliable, and low quality go hand in hand. If you refer the price shoppers to the cheap unreliable farriers, they will eventually be overbooked, start missing appointments, start doing sloppy work . . . their reputations will suffer.

Don't advertise like you need the work. Advertise like you only have a few openings for discerning customers who are particular about reliability and quality of service.

When your competition is loosing customers to you even though you charge more, it makes THEM look bad when they bad mouth your work. When you refer business (the customers you don't want) to your competition, it makes them look bad when they badmouth your work.
Tom Bloomer
http://blackburnforge.com
302-222-6404


Here's the deal. I'm trying to keep it simple.
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RE:How to deal with another not-so-nice &quot;farrier&quot; 12 May 2006 00:18 #17

  • hoofnhound
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Michele.where in MI are you?
I am in the Waterloo are and would be happy to have you come out with me sometime if you are in the area.
I also recommend you check out our state association and would be happy to give you info...you could not wish for a more supportive group of people.

Alison.
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RE:How to deal with another not-so-nice &quot;farrier&quot; 12 May 2006 00:31 #18

  • mbetteridge
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Hi Alison,

That'd be great. I'm in Big Rapids, which is about 3 hours away, but I'd definatley make the drive. I am planning on joining the Michigan Horseshoers Association, I just need to get the check in the mail. I keep in touch with my instructer at the school I went to, he's about an hour away but already has someone who rides with him. I did go with him a couple of weeks ago to trim a group of rescue horses. He's having a certification this weekend and I'm planning on going and observing, I thought about taking the written part of the exam, but decided to wait a bit. I'll get in touch with you and figure out a good time for both of us and I'll come down and ride with you for a day.

Michele
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RE:How to deal with another not-so-nice &quot;farrier&quot; 12 May 2006 00:44 #19

  • hoofnhound
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Ah...so you'll be at Gregs! You're in good hands!
I really should be there this weekend,but may not be able to make it as I have to work to make up some sick days.
Please email me before you send in your check,as I am the secretary of the MHA,but I have just moved and only just got my change of snail-mail address into the post office,I want to make sure it reaches me.
My phone number will be readily available to you at Gregs if you ask around,so feel free to give me a call. You are welcome to come out this way,and if you don't mind (potentially) sharing the couch with a Jack Russell pup you are welcome to stay over,I am in the heart of Waterloo Trails area which is glorious this time of year!
Alison
PS If I can't make it up there,say hi to the guys for me!
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RE:How to deal with another not-so-nice &quot;farrier&quot; 12 May 2006 01:19 #20

  • mbetteridge
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I'll be going tomorrow for sure, Saturday I have some appointments. I'll get your number from Greg and give you a call.

Michele
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RE:How to deal with another not-so-nice &quot;farrier&quot; 12 May 2006 01:43 #21

  • J.H. shoeing
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Michelle

If your going anyway go ahead and take the written if you have studied at all you may be surprised.
Jeff Holder

Some people are like Slinky’s, pretty much useless but make you smile when you push them down the stairs.
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RE:How to deal with another not-so-nice &quot;farrier&quot; 12 May 2006 02:04 #22

"How to deal with another not-so-nice farrier...."

It's easy.................YOU DON'T!!!!!!

Bullies are better off left alone and laughed at.
There was a farrier around here running down the work of myself and a few others. Running his mouth like he was in a marathon. A couple years goes by and I don't see him anymore. Started asking around and it appears that he went back to his old full time job and is only shoeing part-time cause he was loosing money and loosing clients.

Ignore him/her. It's not worth your time.

good luck
Dave
"Everybody is ignorant, only on different subjects." Will Rogers

http://www.youtube.com/watch?v=vBimQu6Pxxs
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RE:How to deal with another not-so-nice &quot;farrier&quot; 12 May 2006 02:39 #23

  • mbetteridge
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I've been studying and studying and studying!! My kids are starting to hate me because I give them my study guides and make them quiz me, I figure that even though I can't get to do their own homework, they can sure help me with mine. I almost think someone could start asking them questions and they could answer correctley. :rolleyes:
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