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TOPIC: Do you warranty your work?

RE:Do you warranty your work? 22 Jun 2011 01:47 #16

  • Frank Turley
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When asked about a guarantee, I used to have a couple of stock answers. "Guaranteed till I leave the premises," or "It'll be good or I'll be a SOB."

But yes, I would go out within a four week period.

http://www.turleyforge.com Granddaddy of Blacksmith Schools
Frank Turley
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RE:Do you warranty your work? 22 Jun 2011 04:38 #17

  • Bill Adams
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I have a Four Foot Guaranty. After I move the truck four feet, they're on their own.
If they think I did something wrong I ask how the other three are still tight.
Like others said it depends. I once drove three hours to put on a shoe for free and lost all that time and money, but word got out and I got the whole barn.
Charged fifty bucks for one today. Probably still lost money on it though.

A rightous man regardeth the life of his beast. Proverbs 12:10
I don't give a damn for a man who can only spell a word one way. Mark Twain
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RE:Do you warranty your work? 22 Jun 2011 06:29 #18

  • Horshure
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I don't warranty...some lost shoes are more important and I try to get them fixed promptly...tend to charge less if it is not a hassle for me. Don't like to be pushed when it is not important. I think that just about always I should charge for replacement but somtimes maybe I don't. It depends.
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RE:Do you warranty your work? 22 Jun 2011 10:31 #19

  • tbloomer
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I think it is not realistic to "guarantee" that shoes will stay on. What is realistic is having a business plan which clearly establishes your "service availability EXPECTATIONS" with you clients.

If you can't guarantee how soon you will get there to replace a lost shoe . . .

If you can't guarantee how soon you will return a telephone call . . .

If you can't guarantee every client will have their horses on a regular and predictable schedule . . .

Then you need to be really good OR really cheap. ;)
Tom Bloomer
http://blackburnforge.com
302-222-6404


Here's the deal. I'm trying to keep it simple.
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RE:Do you warranty your work? 02 Jul 2011 02:07 #20

  • Luna butte
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i remember Scott Davidson telling me about his "warranty" i beleive his words were
" mr. client you get 3 minutes or 3 steps oh, looky there. sorry your warranty is all used up!"
Justin Hill's Horseshoeing
Goldendale Wa
509-261-1508

http://gorgefarrier.com/

I'm just another guy that play's in a lot of other peoples Poop... for a living I might add
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RE:Do you warranty your work? 06 Jul 2011 02:10 #21

I warranty my work for 4 weeks , free of charge, to tack on, after that i charge a tack on fee. I usually get to them within 24 hrs.
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RE:Do you warranty your work? 06 Jul 2011 04:42 #22

  • Peters Shoeing
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How many miles are some of you guys going to drive for that free retack? I'm thinking that a lot of farriers who offer a warranty seem to service within a close radius, maybe 30 miles or so. Is that a fair guess?

I know some guys who claim their rig costs about $1/mile or more.

I wonder how many of us actually charge enough to allow this mishap even if it is every now and again...
Alan Peters
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RE:Do you warranty your work? 07 Jul 2011 04:45 #23

  • RiversideBoy
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I give a 6 week free replacement-most clients on 8-9 week schedules. Dry country, feet stay in decent shape compared to wetter climates.

I figure that I can't charge enough money to truly cover my time. Why irritate a client with an exorbitant fee that still won't pay me the same as being under a horse? It's all in customer relations....I have clients coming out my ears.
Eli Smith
Farrier:)
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RE:Do you warranty your work? 07 Jul 2011 05:38 #24

  • Rick Burten
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RiversideBoy wrote:
...I have clients coming out my ears.

OUCH!!!!! :D
Rick Burten PF

In the immortal words of Ron White: "But let me tell you something, folks: You can't fix S-tupid. There's not a pill you can take; there's not a class you can go to. S-tupid is forever."
."


Je pense donc je suis
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RE:Do you warranty your work? 08 Jul 2011 13:42 #25

  • tbloomer
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Peters Shoeing wrote:
How many miles are some of you guys going to drive for that free retack? I'm thinking that a lot of farriers who offer a warranty seem to service within a close radius, maybe 30 miles or so. Is that a fair guess?
My most distant client is 40 miles. My average distance is 25 miles. I live in Delaware on the Maryland boarder. Most of my clients (90%) are in Maryland.
I know some guys who claim their rig costs about $1/mile or more.
The IRS allows $0.51/mile. Maybe they need better accountants?
I wonder how many of us actually charge enough to allow this mishap even if it is every now and again...
I think I get enough to cover it. I do a survey every year to make sure I am still the highest priced farrier in my area.;)
Tom Bloomer
http://blackburnforge.com
302-222-6404


Here's the deal. I'm trying to keep it simple.
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RE:Do you warranty your work? 09 Jul 2011 01:16 #26

  • brian robertson
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Tom, I heard from my CPA the IRS is revising the mileage allowance and the 2011 mid year number is rumored to be 54.5 cents per mile.
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RE:Do you warranty your work? 10 Jul 2011 01:45 #27

  • Travis Reed
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RiversideBoy wrote:
I give a 6 week free replacement-most clients on 8-9 week schedules. Dry country, feet stay in decent shape compared to wetter climates.

I figure that I can't charge enough money to truly cover my time. Why irritate a client with an exorbitant fee that still won't pay me the same as being under a horse? It's all in customer relations....I have clients coming out my ears.

Althought I will just reshoe at 4weeks most I do are on a 5 week....Eli I think ur pretty right on...all to often I see guys..gals wanna run the business like a farrier that's has been around 40 years...imo they can be a bit grumpy and the client will deal with it...but if one puts enough money in his price to cover mishaps like such you will have a far better clients and word of moth will travel pretty fast that ur a tad higher than most but you do good work and stand behind ur work...and that gives the clients a sense of security..
Travis Reed.....


www.sporthorsefarrier.com to direct link..
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RE:Do you warranty your work? 12 Jul 2011 04:15 #28

What Travis said,


I charge for some, don't charge for others. Most of the time it boils down to customer relations for me, and what I want to do. If their a pain and I am sick of them, I charge the **** out of them. If it is a customer that I appreciate, I let them know, and I take care of them.

I once lost a day driving 3 hours got a horse going again for a show the following weekend. I didn't ask for payment, but she payed me anyway and I picked up a large account on her recommendation a few weeks later.


Then again... I charged another client dearly to go tack one on 20 min away.

I don't think there are any hard fast rules on this one, you have to use your beat judgement relevant to the situation.

You probably better be in business for a good long time and be darn good before you take on the cranky old b*****d persona.
Jason RoTramel
RHC Farrier Service

Shut up and get it done!
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RE:Do you warranty your work? 13 Jul 2011 00:58 #29

  • Peters Shoeing
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I wouldnt give a 5-6 week warranty or replacement on anything. I'm thinking, if I did, I'd have a lot of sneaky clients pulling shoes or deal with a lot of outlaws...or deal with horses in poor environment/ground conditions.

Anyhow, I get what you're saying. Some clients are worth the trouble. Some are not. I wouldnt advertise or state that I would give this service to all clients.
Alan Peters
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RE:Do you warranty your work? 13 Jul 2011 03:38 #30

No way, I don't tell any of them, I let it be a pleasant surprise. and if i have done it with a client once, I usually find a reason to charge them the next, Keeps em guessin?????
Jason RoTramel
RHC Farrier Service

Shut up and get it done!
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