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TOPIC: Ethic and behaviour for farriers

Ethic and behaviour for farriers 18 Jun 2011 21:36 #1

  • Gabino
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I'm working an "Exposition about ethic and behaviour for farriers". I found these words of Rick Talbert in another thread are a little Bible with great price.Each farrier has her idea for to be a good professional and a decent guy.Do you want share out your advices? The next generations of farriers will have a god point of reference.

Rick Talbert said:


For those new to the business, some tips they don't teach you in farrier school. Here are my top 10.
1)Every visit to a barn is an opportunity. Each time you step out of the truck you should make the owner feel like you are genuinely glad to see them and its gonna be a great day. Too many guys are all about the work and the money. Most owners dont see hooves the way we do, a guy with a grumpy attitude who is relying on the quality of his work for success will be not be as successful as the fellow who's work may be lacking a little, but he knows how to deal with people. Remember names, subconsciously people like to hear their own name during the course of conversation. Find out what each owner is into, and show interest in their interests. Everyone likes to talk about themselves. Look people in the eye and always be calm, cool, and confident.
2)dress like you are somebody. present a professional appearance. You can't expect to be respected and paid on a professional level if you do not look or act like one. Perception goes a long way.
3)communicate like you have some class. I see a lot of young guys that think its funny or cool to be **** as a rock or act like a country bumpkin. Even if your client is a country bumpkin, they will respect you much more if you are not. Speak proper english, learn how to pronounce words correctly. Use your vocabulary as a tool, your conversation as an art, and be polite.
4)be punctual.
5)don't B.S. people, know your subject matter, and answer questions honestly. Think before you speak.
6)don't gossip, and dont complain. when folks ask how you are, they dont want to hear your problems, just say "better than I deserve, how are you "
7)Be mr. positive. People love their horses, their dogs, and their kids, if you can manage to say something positive about all 3 your winning hearts and minds. Never hit a horse, even if it deserves it, you gotta have the patience of Job.
8)don't blow your own horn, be humble.
9)don't make absolute statements, or proclaim to be a miracle worker, never say you can "fix" something. Make sure the owner has realistic expectations, and its up to you to establish those expectations. Some new guys think there is more money to be had doing corrective work, so they want to "correct" every meticulous little thing they can find, and charge the owner thru the nose. The owner ends up eventually thinking "wow, I never had all these problems before this guy came along, now every horse in the barn has issues and gimmick shoes" the owner begins to dread the guy coming back next time. Especially when the guy set himself up for failure by bringing every little thing to the owners attention so that the owner can fret about it. He is mr. bad news. You should be Mr Good News, good basic skills, and the ability to differentiate minor imperfections from more serious matters. There is no such thing as the perfect hoof.
10)be diplomatic, a new client will often want you to say something bad about the old farrier. Some will even egg you on to say something negative. If asked, I will say what I would do differently, but I wont "throw someone under the bus". Respect other professionals' opinions whether they are a vet or a farrier, that doesn't mean that you cannot respectfully disagree, but you dont have to put the person down in order to build yourself up. Whoever shod the horse before and what they did is spilt milk.
**) these may seem like simplistic common sense suggestions, and they are, but there are so many guys I've run across that could make so much more money and have so many more clients if they could just get these things down to a science. Its not all about building barshoes and reading magazines. You should make an impression with each new client that leaves them having to put some effort into closing their dropped jaw when you pull off. Know your stuff and communicate well and you'll have to turn down work daily.
Gabino Fernández Baquero

www.farriergabino.com
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RE:Ethic and behaviour for farriers 19 Jun 2011 00:58 #2

  • Travis Reed
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Not sure where I missed that post but is by far one of the best post that has been givin on the forums....I kinda hate rick let the cat out of the bag...I was makin a good living on those things...its clear I ain't no great farrier hell I ain't even good but I stay busy and its first on the thing above and then just keepin horses sound next....the only thing I could add to this .......when you get fired don't show out..send the owner a thank you letter stating that you enjoyed them and the horse and at anytime they feel they could use ur service pleease feel free to call and you will gladly fit them in....I promise you will be back at some point...even send a xmass card the following xmas and that should be all the needed contact..don't fall over the line into stalker.....and for god sak do not I mean do not hit on the women or even get to friendly...treat them like you would ur momma..
Travis Reed.....


www.sporthorsefarrier.com to direct link..
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RE:Ethic and behaviour for farriers 19 Jun 2011 01:06 #3

  • Travis Reed
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If you are ride along with another farrier...keep ur pie hole shut...ask no questions in ear shot of the client...only talk when the owner ask you questions...don't chat up the owner...I don't care great you are or how great u think u are...in the owners eyes ur broom boy ...if one takes issue with with being broom boy he may need a ego issue.. I had a guy help me one time and we caught some of his folks and he only had a few at the time ...I would never dare let them think he was really my helper..and I think he like that..
Travis Reed.....


www.sporthorsefarrier.com to direct link..
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RE:Ethic and behaviour for farriers 19 Jun 2011 15:04 #4

Travis Reed wrote:
Not sure where I missed that post but is by far one of the best post that has been givin on the forums....I kinda hate rick let the cat out of the bag...I was makin a good living on those things...its clear I ain't no great farrier hell I ain't even good but I stay busy and its first on the thing above and then just keepin horses sound next....the only thing I could add to this .......when you get fired don't show out..send the owner a thank you letter stating that you enjoyed them and the horse and at anytime they feel they could use ur service pleease feel free to call and you will gladly fit them in....I promise you will be back at some point...even send a xmass card the following xmas and that should be all the needed contact..don't fall over the line into stalker.....and for god sak do not I mean do not hit on the women or even get to friendly...treat them like you would ur momma..

agreed, Rick made a great post and thank you for the thank you card idea, very classy
Justin Richardson
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