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TOPIC: How far ahead do you shcedule?

How far ahead do you shcedule? 21 Jan 2010 17:31 #1

  • 13puppet
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Just wondering how far ahead you all book apts. My business is fairly young and im just now getting booked up a week or two in advance, how about you all?
Bo Crotta - Equine Specialist
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RE:How far ahead do you shcedule? 21 Jan 2010 17:49 #2

I like to book the next appointment at the time of the service. So I schedule 6 weeks ahead in the summer and 8 in the winter. Customers like the service of knowing the appt and I also call a day or two prior (like the dentist or doctor) to confirm the appt.

This works much better than telling them to "call me when they look long"

By the time they look long to a layperson they are very distorted and overgrown. Its not healthy for the horse plus you will go weeks without work and then everybody will call at once.
Hernando Alonzo
Certified Professional Farrier

"When all has been said and done...... usually much more has been said than done. "
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RE:How far ahead do you shcedule? 21 Jan 2010 20:43 #3

  • Ray_Knightley
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Mostly regular clients ate scheduled on a reagular basis ..
Those that call have to wait between 3-5 weeks .

Cast shoe 1-3 days.
Cases with vets will be done next day ..for those one client may have to wait or reschedule,but they understand..

One really great thing is I do not take calls on the road anymore ....they can all contact home,but not me .Thats great !
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RE:How far ahead do you shcedule? 21 Jan 2010 22:36 #4

  • Guy_Buck
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All of my regular clients are scheduled before I leave the barn, if your not a regular no promises.

I found that scheduling 6 weeks out has reduced my phone time to almost nothing, the bad thing is when a client calls it's not usually good news.

Guy Buck
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RE:How far ahead do you shcedule? 22 Jan 2010 00:33 #5

  • solidrockshoer
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13puppet wrote:
Just wondering how far ahead you all book apts. My business is fairly young and im just now getting booked up a week or two in advance, how about you all?

Never more then 10 days.
Life happens in-between and then I have to reschedule.
The trick is to have all your clients trained to this idea.
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RE:How far ahead do you shcedule? 22 Jan 2010 00:42 #6

  • Dave Whitaker
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Bo, when I leave, the client's next appointment is in the book, so my book is always full 6-7weeks out.... I have tried a few different methods over the years, and this one keeps things flowing smoothly. I find it easier to group stops geographically, and it keeps me off the phone.......

You will find what "works" for you......

Dave


"Everything is for sale......some are just harder to buy than others......"
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RE:How far ahead do you shcedule? 22 Jan 2010 01:48 #7

two things happen before i leave the client. they have a card with a day, date and time on it for our next appt, which is also in my book, and i have a check.
The harder I try the luckier I get.
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RE:How far ahead do you shcedule? 23 Jan 2010 00:56 #8

  • brian robertson
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Alot of my trainers and endurance racers will book the entire year's worth of appointments in January(according to their show/race schedule)
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RE:How far ahead do you shcedule? 23 Jan 2010 05:15 #9

My regular customers are rescheduled when I write the bill. Everything is done the day I do the horses. Billing and scheduling. Saves me a lot of work and nobody slips through the cracks. I call a few days before to remind them of their appointment.
Phil Armitage, CF
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"Anyone who proposes to do good must not expect people to roll stones out of his way, but must accept his lot calmly if they even roll a few more upon it." Albert Schweitzer
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RE:How far ahead do you shcedule? 23 Jan 2010 14:38 #10

  • Mike Ferrara
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Most of my horses are just "on my list". I go do them when I think they're ready. If something needs attention before I get there, the client or trainer calls.

These horses are mostly in training/boarding barns and the owner doesn't necessarily know what day the horse is going to be done. I shoe them when they're ready and send a bill.

I travel pretty far so I don't like to commit to a specific day too far in advance if I can help it. If something comes up in the opposite direction, I might have to reschedule the whole week to come up with a rout that makes sense and gets me home once in a while.
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RE:How far ahead do you shcedule? 23 Jan 2010 16:20 #11

  • Rick Burten
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From October through November of any given year, I've made it part of my business plan to schedule for the coming year. I pre-plan my vacations, show work, clinics and conferences and build my schedule around them. Since I am no longer working at the frenetic pace I used to kkeep, it has become easier to maintain my schedule without worrying about what to do if I have to reschedule an appointment(s).

Rick
Rick Burten PF

In the immortal words of Ron White: "But let me tell you something, folks: You can't fix S-tupid. There's not a pill you can take; there's not a class you can go to. S-tupid is forever."
."


Je pense donc je suis
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RE:How far ahead do you shcedule? 24 Jan 2010 15:01 #12

  • Gary_Miller
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I schedule eight weeks out. And Like Rick I try and plan ahead with vacations, kids school programs, boy scout outings, clinics, etc.. All I do is cross out the dates I don't want to schedule that way I don't accidentally schedule those days.

I don't schedule any work on Wednesday's that way I have a day open which I can fit in new customers or those who may need to be rescheduled for what ever reason. I also don't try and pack in alot of work in a day, I try to be finished by 3pm, so my last appointment is no later than 2pm. That way if something does come up where I may need to reschedule I have the flexibility to change things around.

I'm pretty flexible with my customers and they are with me as well. Its a win-win situation, and since 98% of my customers are not there when I come it works out really well for both of us.

I always leave a card with the next appointment date and I always give a reminder call the night before so my customers know I will be out.
Gary Miller, PF

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