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TOPIC: 13 and 14 week cycles shod... can I just say "no shoes for you!" ?

13 and 14 week cycles shod... can I just say "no shoes for you!" ? 19 Jan 2010 03:39 #1

  • Alicia Thompson
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So I have one client that will not reschedule at the appointment always wants to call.

10 horses are barefoot 2 are shod. I was mildly horrified the two cycle that went 12 weeks but client acted like time had gotten away from her and previous cycles had been 8 weeks so I figured things would improve.

Well it has been 14 weeks and I just got her voice mail wanting to schedule.

For the 2 shod horses sake I almost hoped I had been replaced.

How does one handle this.

I don't like horses not being reset for 12 weeks, 14 weeks is awful to me but I like it even less when my name is attached to the hooves.
Forget thinking outside the box, instead realize there is no box.
- Alicia Thompson


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RE:13 and 14 week cycles shod... can I just say "no shoes for you!" ? 19 Jan 2010 04:12 #2

  • Rick Talbert
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In my business, I don't care if they want to shoe them every 3 weeks or twice a year. Its not my horses. I could care less. If everyone I have on my books adhered to a 4-6wk schedule then my client list would be about 50% (or less) of what it is because that would book me up, so I appreciate the ones who stretch their schedules out because they allow me to fit in more work and thereby satisfy more clients. Its the same as me getting my oil changed at 10,000 miles instead of 3,000 miles. JMO. The good clients will insist on keeping their horses on a good schedule. The rest of the clients are just filler and are expendable. :rolleyes:;)
Rick Talbert
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RE:13 and 14 week cycles shod... can I just say "no shoes for you!" ? 19 Jan 2010 05:54 #3

  • THamilton
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There comes a time where a "divorce" is needed.

If this client is insistent on this type os schedule, then educate them. Possible $ are to blame so a creative payment schedule maybe in order. I highly doubt "time got away." A person who says this is trying to make themselves feel better.

If this is a real issue for you, then "divorce" the client and move on to those that hold to a more regular schedule. You have nothing to lose. On the oter hand, sometimes yo just consider them an appointment and fill in around them with clients. When they call, you fit them in as you see fit.

Buena suerte,
Tony
"Nothing astonishes men so much as common sense and plain dealing" Ralph Waldo Emerson
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RE:13 and 14 week cycles shod... can I just say "no shoes for you!" ? 19 Jan 2010 06:16 #4

  • Horshure
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Lot's of good folks just like that here. Nothin to do with money or not knowing better usually. Lot's of good intentions though. Just trim them up and nail on some shoes and get paid.........worst I seen was 10 months.
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RE:13 and 14 week cycles shod... can I just say "no shoes for you!" ? 19 Jan 2010 08:36 #5

  • chris bunting
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75% of clients are on 14/16 week cycle ,luckily the other 25% 5/6 weeks where the major income comes from
chris
common sense is not needed when you have rules
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RE:13 and 14 week cycles shod... can I just say "no shoes for you!" ? 19 Jan 2010 13:17 #6

  • Joey Aczon
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Rick Talbert wrote:
In my business, I don't care if they want to shoe them every 3 weeks or twice a year. Its not my horses. I could care less. If everyone I have on my books adhered to a 4-6wk schedule then my client list would be about 50% (or less) of what it is because that would book me up, so I appreciate the ones who stretch their schedules out because they allow me to fit in more work and thereby satisfy more clients. Its the same as me getting my oil changed at 10,000 miles instead of 3,000 miles. JMO. The good clients will insist on keeping their horses on a good schedule. The rest of the clients are just filler and are expendable. :rolleyes:;)

That's probably a good way to go while you're starting out. You can try to educate them, but honestly most people just don't want to spend that kind of money every 6-8 weeks. When you get enough busy to keep your wallet from going empty you can start weeding those clients out if you chose to.

Tom Bloomer reccomended what I think is an excellent idea. Charging extra for every week they are overdue.

I have a lot of "I'll call you when I'm ready" work, and they are low priority as far as scheduleing. I'm not big on scheduling ahead of time anyway. I call about a week ahead and set an appt then. I get a lot less cancellations and rescheduleing that way.

If they are just not calling back, then call them when they're a week late. "Hello, I noticed that we're about a week overdue from when I was expecting to hear from you."

Also, what do the feet look like after 12-14 weeks? I have some clients that are on an honest "quarterly" schedule. I doubt the two shod horses are really doing all that well... but the barefoot horses might still be OK.
Joey Aczon

Over-specialize and breed in weakness... It's slow death. :cool:

"I never make the mistake of arguing with people for whose opinions I have no respect." — Gibbon
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RE:13 and 14 week cycles shod... can I just say "no shoes for you!" ? 19 Jan 2010 13:30 #7

  • chris bunting
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if they are good to shoe what is the problem?money is money and to be a successfull business you need money.as long as your profit per horse remains the same fill your pockets while you can because the day will come when you will not be able to.
chris
common sense is not needed when you have rules
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RE:13 and 14 week cycles shod... can I just say "no shoes for you!" ? 19 Jan 2010 13:35 #8

  • Gary Hill
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I have my clients on 6-8 week schedules. Anything over is an added price over the regulars. The once and twice ayear people really pay and I explain why to them. Extra growth with results in bad cracks they cry about, it is up to them to keep them regular. I make a call on the week they are due and the night before so they remember to keep them up in stalls or lots if they can't actually be there and where is the check or cash? Training people is like training horses, keep them regular and they stay with it.:D
"As I see it, winners get the money - while losers talk of "individual goals" and similar stuff." Tom Stovall
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RE:13 and 14 week cycles shod... can I just say "no shoes for you!" ? 19 Jan 2010 14:09 #9

  • tbloomer
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If you have the time to do them, then do them. Eventually you won't need their business. Charge extra because it is extra work.

If they complain, tell them your regular fees are for regular clients. These are "extra" clients that cost you extra time. You also should point out that you cannot stand behind your work because you're doing damage control, not maintenance. I,e. They shouldn't expect you to replace a lost shoe like you would go out of your way to do for a regular client.

Fit them into your schedule when you "feel like it" and charge like you don't care if you ever see them again.

If you keep getting clients like this it is because you are pricing yourself INTO that market. They will tell all their friends about you.
Tom Bloomer
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Here's the deal. I'm trying to keep it simple.
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RE:13 and 14 week cycles shod... can I just say "no shoes for you!" ? 19 Jan 2010 15:18 #10

seeing more and more of that; and if you charge more for not keeping in schedule.......well they just go to the amish and be done with it.
all I can say is that some of the guys and me are going more and more inbetween shoeing up here. some are lowering their costs to keep the horses on schedule/others are traveling 1+ hrs. to over 3+ hrs one way, everyday (overnite) to keep shoeing at higher prices at the higher up barns; and some are getting close to getting a divorce from their wives up here too! Lost jobs, cut hours are making it real diff up here, and some are resorting to the amish for a little while until they get better pay and then they will come back to you.

linda muggleworth
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RE:13 and 14 week cycles shod... can I just say "no shoes for you!" ? 19 Jan 2010 20:54 #11

  • Alicia Thompson
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Thanks for all the input.

For the record it's only the shod ones that I am worried about.

The two in shoes are both horses who will only be damaged by the shoes being on this long. One has extremely low heels long toe, the other tends to jam and distort when his cycle goes long as he loads very heavily medial heel.

I think I will suggest if they cannot be shod at shorter intervals they be left barefoot.

I love farrier work because I like to be part of the solution, leaving shoes on THESE hooves this long makes me feel like part of the problem.
Forget thinking outside the box, instead realize there is no box.
- Alicia Thompson


http://thompsonfarrierservice.com
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RE:13 and 14 week cycles shod... can I just say "no shoes for you!" ? 19 Jan 2010 21:17 #12

  • Dave Whitaker
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Rick Talbert wrote:
. Its not my horses. I could care less. :rolleyes:;)


Mr. Talbert, with all due respect, if you aren't trying to be funny, and this is how you feel, you have no business working under anyone's horses..... and THAT'S JMO......

And Alicia,

I keep the horses in my practice on my schedule, depending on what is in the horses best interest. Most are on a 6 week schedule +/-, with some as short as 3 weeks and one old guy on 12 weeks.

I think the worse thing you can do for your reputation is have someone see these overdue feet out there and ask "who does your feet?", with the answer being you. You can bet a new nipper that they won't bother to tell them that they let them go 14 weeks! As soon as you lose the opportunity to do just 2 new horses because someone sees the condition of "your work" in the field, you have LOST money by continually doing this horse at 14 weeks. All you have is your reputation.......

Dave


"Everything is for sale......some are just harder to buy than others......"
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RE:13 and 14 week cycles shod... can I just say "no shoes for you!" ? 19 Jan 2010 21:31 #13

  • Horshure
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Dave Whitaker wrote:
Mr. Talbert, with all due respect, if you aren't trying to be funny, and this is how you feel, you have no business working under anyone's horses..... and THAT'S JMO......

And Alicia,

I keep the horses in my practice on my schedule, depending on what is in the horses best interest. Most are on a 6 week schedule +/-, with some as short as 3 weeks and one old guy on 12 weeks.

I think the worse thing you can do for your reputation is have someone see these overdue feet out there and ask "who does your feet?", with the answer being you. You can bet a new nipper that they won't bother to tell them that they let them go 14 weeks! As soon as you lose the opportunity to do just 2 new horses because someone sees the condition of "your work" in the field, you have LOST money by continually doing this horse at 14 weeks. All you have is your reputation.......

Dave

I don't agree...it seems like a reasonable assumption but the horse public is pretty diverse.......some be dammed impressed that them shoes have been on three months and want your name........
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RE:13 and 14 week cycles shod... can I just say "no shoes for you!" ? 19 Jan 2010 22:32 #14

  • Dave Whitaker
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Horshure wrote:
I don't agree...it seems like a reasonable assumption but the horse public is pretty diverse.......some be dammed impressed that them shoes have been on three months and want your name........

Horshure,(anonymous?),

And that impressed person is just the type of client I would have no time for.

I shoe for one reason and one reason only, that being for betterment of long term soundness and enhancement of intended use of the horse. It's a great side benefit that it happens to throw a six figure income, don't get me wrong......

I guess we all have to decide individually where our priorities lie.......

Dave


"Everything is for sale......some are just harder to buy than others......"
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RE:13 and 14 week cycles shod... can I just say "no shoes for you!" ? 19 Jan 2010 22:48 #15

  • Rick Talbert
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Joey Aczon wrote:
That's probably a good way to go while you're starting out. You can try to educate them, but honestly most people just don't want to spend that kind of money every 6-8 weeks. When you get enough busy to keep your wallet from going empty you can start weeding those clients out if you chose to.

Tom Bloomer reccomended what I think is an excellent idea. Charging extra for every week they are overdue.

I have a lot of "I'll call you when I'm ready" work, and they are low priority as far as scheduleing. I'm not big on scheduling ahead of time anyway. I call about a week ahead and set an appt then. I get a lot less cancellations and rescheduleing that way.

If they are just not calling back, then call them when they're a week late. "Hello, I noticed that we're about a week overdue from when I was expecting to hear from you."

Also, what do the feet look like after 12-14 weeks? I have some clients that are on an honest "quarterly" schedule. I doubt the two shod horses are really doing all that well... but the barefoot horses might still be OK.

I think we just have two different ways of looking at it. For what its worth, I will expand a little on my philosophy. I give my owners a choice, they are free to go ahead and schedule an appointment, or they can call when they are ready and take the next available time space. First come first serve. I will not keep track for them. I have had clients in the past who have tried the old, "I'd like to get you out here every 6 or 7 weeks, if you'll just give me a call beforehand." What happens is I get busy, and they get bumped back in order to take care of the owners who are calling and in need. They get bumped and bumped and bumped, and then you think geez, I was supposed to call that guy a month ago, oh well, maybe he has found someone else by now. Then you run face to face into the guy at the grocery store, and he gives you a hard time while you ramble around off guard making excuses. That taught me that I have enough on my mind, and I am not a very good secretary. I have never felt right about calling someone to "remind" them that their horses are due. I have agreed to do that before at the owners request, and it still felt like a move of desperation and pressure. Its just not in my nature. I hate talking on the phone, and it is a big enough pain in the rear to just return phone calls, much less give reminder calls. We are all adults. I expect my clients to be an adult and be responsible enough to keep their appointments without me having to call and remind them. I have a 15 minute rule. If I get there and no one shows or calls within 15 minutes I leave. I don't call, I leave. They can call and reschedule if they like. This teaches them to show up. I have plenty of people who choose to make their next appointment while I am at the barn, but those who want to wait and call don't bother me. I would have to count my regular clients who schedule their next appointment, but I know that at last count I had 287 horse owners on the books averaging 5 horses each. Thats almost 1500 horses. (the majority of which are trims). I quit taking new clients about 6 months ago, unless they sound very attractive on the phone, lol. But I stay booked up ussually 3 or more weeks in advance with the system I have now. I have never advertised, and I think this system has worked well for me. I stay booked with whatever God sends me. I think anyone being too picky starting out is gonna shoot themselves in the foot. And with my way of doing things, I could loose more than 50% of my clients in a tsunami, and it probably would not hurt my bottom line income wise.:)
Rick Talbert
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