Posted by Ray Miller on May 28, 2003 at 08:30:31:
In Reply to: Beginner Owner Behavior posted by Scott Chaney (CF) on May 28, 2003 at 01:55:48:
: Got a new client, new in the business.
: They were scheduled for a return on their 3 horses tomorow (Wed. the 28th).
: I got a call last Friday (the 23rd) saying the horse tossed a shoe. Unfortunately, I was out of town for the holiday and did not get the call until Monday (the 26th).
: Upon returning their call, I was told they couldn't get me to reurn their message (over a holiday weekend... duh...) so they called another shoer who came out on Sunday (the 25th) and not only replaced the shoe, but shod the horse and the other two as well, leaving me with a 3 1/2 hour hole in my schedule on one day's notice.
: Call it even, figuring they'll probably never call again anyways?
: Drop them a line explaining owner/farrier releations?
: How would you handle it?
: (And I'm curious because the other farrier knew I was coming Wednesday for the shoeing).
: I mean... dropping what you're doing to come to a client's place to renail a shoe on Memorial Day Sunday?!?! c'mon...knowing the appointment is in 4 days?... Knowing I was out of town...
I would drop them a note about what took place, I would also copy the iron hanger, part-timer, shoer, farrier, that did the work. I would also send along my terms and condition sheet for them to review, with highlighted areas about lost shoes and working holidays. Which by the way they should have gotten from you when first booked.
Just my thinking,
Ray Miller